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© Colombo Lotus Tower Management Company (Pvt) Ltd, 2025

PRIVACY POLICY

1. Introduction

The Colombo Lotus Tower Management Company (Pvt) Ltd (“CLT”, “we”, “us”) operates the official online store for the Lotus Tower. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when shopping with us.

By creating an account or purchasing products from our store, you acknowledge and agree to the practices described in this policy.

2. Data Collection

We collect information to facilitate your shopping experience and fulfill your orders. This data is collected when you:

  • Create a customer account.
  • Place an order for souvenirs, clothing, or other merchandise.
  • Subscribe to our newsletter.
  • Contact our support team regarding a purchase.

3. Types of Data We Collect

To process your orders efficiently, we may collect the following categories of data:

  • Identification Data: Your name, email address, and mobile phone number.
  • Delivery Data: Shipping address and billing address.
  • Transaction Data: Details of the products you have purchased, order history, and invoices.
  • Financial Data: Payment confirmation details.
    • Note: We do not store your full credit card or bank card numbers. All payments are processed securely through our authorized third-party payment gateways.
  • Connection Data: IP address, browser type, and device information (collected via cookies).

4. Purpose of Data Processing

We process your personal data solely for the following business purposes:

  • Order Fulfillment: To process your payment, pack your goods, and deliver them to your designated address.
  • Customer Support: To resolve issues regarding returns, refunds, or delivery delays.
  • Communication: To send you order confirmations, shipping updates, and (if you have opted in) promotional offers.
  • Security: To detect and prevent fraud during the payment process.
  • Legal Compliance: To maintain sales records as required by Sri Lankan tax and revenue laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Active Accounts: Data related to your user profile is kept as long as your account remains active.
  • Order Records: Transaction data is retained for the statutory period required by Sri Lankan tax regulations (typically 5-6 years) for auditing purposes.
  • Cookies: Data collected via cookies is stored for a maximum of 12 months.

6. Sharing Your Data

We do not sell your personal data. We only share necessary information with trusted third-party service providers to complete your order:

  • Logistics Partners: We share your name, address, and phone number with our courier partners to ensure
  • successful delivery.
    Payment Processors: We share transaction details with banking partners to validate and authorize payments.
  • IT Service Providers: Partners who host and maintain our e-commerce platform.

 

All third-party providers are contractually obligated to protect your data and use it only for the specific service they provide.

7. Cookies

Our online store uses cookies to improve your shopping experience.

  • Essential Cookies: These keep items in your shopping cart while you browse and allow you to proceed to checkout.
  • Analytics Cookies: These help us understand which products are popular and how visitors navigate our store.

 

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may prevent you from completing a purchase.

8. Data Security

We implement strict technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Access to your personal information is restricted to authorized personnel who need it to process your order.

9. Your Rights

Subject to applicable laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct your profile information via your account settings.
  • Deletion: Request the deletion of your account.
    Note: We may be required to retain certain transaction records for legal reasons even after account deletion.
  • Unsubscribe: You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in our newsletters.

10. Contact us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our E-Commerce Support Team:

To exercise these rights, please contact our Data Protection Officer:

  • Email: Info@colombolotustower.lk
  • Phone: +94 (0) 112 108 300 | +94 (0) 74 201 97 43
  • Address: Colombo Lotus Tower Management Company (Pvt) Ltd, No. 320, D.R Wijewardane Mawatha Colombo 10, Sri Lanka.