COOKIES POLICY
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the owners of the site. The Colombo Lotus Tower Management Company (Pvt) Ltd (“CLT”, “we”, “us”) uses cookies and similar technologies on our official website, online ticketing portal, and e-commerce store.
This policy explains how we use cookies and how you can manage them. For information about how we collect, use, and protect your personal data, please see our Privacy Policy. Our use of our digital platforms is also governed by our Terms & Conditions.
2. Types of Cookies We Use
We use the following types of cookies on our site:
- Strictly necessary: These cookies are essential for the website to function. They enable core features such as security, network management, language selection, and keeping items in your shopping or ticketing cart. You cannot opt out of these cookies without affecting how the site works.
- Functional: These cookies allow the site to remember choices you make (such as your preferred language or region) and to provide enhanced, more personalised features. They may also be used to maintain your session when you are logged in or completing a booking.
- Analytics: These cookies help us understand how visitors interact with our site by collecting and reporting information anonymously. This allows us to improve the way our website works, for example by ensuring that users find what they are looking for easily.
3. How We Use Cookies
We use cookies for specific purposes across our digital platforms:
- Language and region: To remember your language preference so you do not have to select it each time you visit.
- Ticketing and reservations: To keep your selected tickets or time slots in your cart while you complete your purchase, and to maintain your session during the booking process.
- E-commerce: To remember items in your shopping cart and to support the checkout process on our online store.
- Forms and enquiries: To support our “Contact Us”, “Plan Your Event”, and career application forms so that your submissions are processed correctly.
- Performance and analytics: To measure how many people visit our site, which pages they view, and how they navigate, so we can improve our services.
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. For example, we may use third-party analytics tools to understand site usage, or our payment and ticketing systems may set cookies to process transactions securely. We do not control these third-party cookies. We encourage you to check the privacy and cookie policies of these providers for more information.
5. Managing Cookies
You can control and manage cookies in several ways:
- Browser settings: Most web browsers allow you to refuse or accept cookies, or to delete existing cookies, through the browser’s settings or options. The method for doing so varies by browser; please use the “Help” function in your browser for more details.
- Consequences of disabling cookies: If you block or delete strictly necessary cookies, some parts of our site may not work properly. For example, you may not be able to keep tickets in your cart, complete a booking, or use certain features that depend on your language or session.
6. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and, where appropriate, we may notify you by other means. We encourage you to review this policy periodically.
7. Contact Information
If you have any questions about our use of cookies or this Cookies Policy, please contact us:
- Email: info@colombolotustower.lk
- Phone: +94 (0) 112 108 300 | +94 (0) 74 201 97 43
- Address: Colombo Lotus Tower Management Company (Pvt) Ltd, No. 320, Dr. Wijewardane Mawatha, Colombo 10, Sri Lanka.