COOKIE POLICY
1. Introduction
The Colombo Lotus Tower Management Company (Pvt) Ltd (“CLT”, “we”, “us”) uses cookies on our online store to improve your shopping experience, manage your shopping cart, and analyze site traffic.
This policy explains what cookies we use and why. By browsing our store and placing orders, you consent to our use of cookies in accordance with this policy.
2. What is a Cookie?
A cookie is a small text file stored on your device (computer, tablet, or mobile) when you visit our website. In an e-commerce environment, cookies are essential—they are the technology that allows the website to “remember” which products you have added to your cart as you move from page to page.
3. How We Use Cookies
We use cookies primarily to ensure our online shop functions correctly. Without these specific cookies, you would not be able to add items to a cart or proceed to checkout. We also use cookies to analyze how visitors navigate our store to improve our product offerings.
4. Cookies We Use
We use the following categories of cookies on our site:
- Strictly Necessary Cookies (WooCommerce)
- These are required for the operation of our online store. They allow the website to remember your session and cart contents.
- woocommerce_cart_hash: Helps determine when the cart contents/data changes.
- woocommerce_items_in_cart: Helps determine when the cart contents/data changes.
- wp_woocommerce_session_: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
- Note: No personal information is stored within these cookies. They strictly function to link your browser to your cart.
- Functional Cookies (WordPress)
- These cookies allow the website to remember choices you make (such as your username if you have an account) and provide enhanced features.
- wordpress_logged_in_: Indicates when you are logged in and who you are, for most interface use.
- wordpress_sec_: Used to provide protection against hackers and store account details.
- wp-settings-: Used to customize your view of admin interface, and possibly also the main site interface.
- Analytics Cookies
- We use third-party analytics tools to help us measure traffic and usage trends for the online store.
- _ga, _gid (Google Analytics): These cookies collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
- Payment & Third-Party Cookies
- When you initiate a payment, you may be redirected to a secure payment gateway (e.g., PayHere, Bank Gateway). These providers may set their own cookies to verify the transaction and prevent fraud.
- Security Cookies: Used by payment processors to detect irregular behavior and verify the user’s identity during checkout.
5. Managing Your Preferences
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
Important: If you choose to block cookies, the Shopping Cart and Checkout features of this website will not work. You will be unable to purchase items online.
To manage cookies, please check the help section of your browser:
- Google Chrome
- Safari
- Mozilla Firefox
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our technology or legal requirements. We encourage you to review this page periodically.
7. Contact us
If you have any questions about how we use cookies, please contact us at:
- Email: Info@colombolotustower.lk
- Phone: +94 (0) 112 108 300 | +94 (0) 74 201 97 43
- Address: Colombo Lotus Tower Management Company (Pvt) Ltd, No. 320, D.R Wijewardane Mawatha Colombo 10, Sri Lanka.